Delivery

FedEx contact numbers

US: 1-800-463-3339

Australia: 61-13-26-10

Germany: +49 (0)6107-68-40-660

UK: +44 (0)3-45-600-0068

Canada: 1.800.463.3339 

You can also reach FedEx online at https://www.fedex.com/en-us/home.html 

You can track your order by clicking on the link shared on your Shipping Confirmation email, this will provide you with an estimated delivery date and will also show you where your order is currently. 

Please be aware that the delivery timeline is constantly updated as your order progresses through the courier network. 

If you are experiencing an issue with the delivery of your order we are always available and happy to help. 

We accept Visa, MasterCard, American Express, Apple Pay and PayPal as payment methods.

The payment methods that are available in your country will be shown to you at the time of checkout. 

In the United Arab Emirates we also accept Cash on Delivery (COD)

Unfortunately we are unable to deliver to PO Boxes

Yes, we offer Free Express Shipping to many countries on orders $99 and above. 

You can check the full list of countries that we deliver to by going to our Shipping page and choosing your country from the dropdown list. 

Here you will see the expected delivery time, delivery cost and any taxes that will be charged at checkout

We offer free express shipping to many countries for orders $99 and above, USA, Germany, France, Italy, Australia, Canada and the UK to name a few.

Delivery is via FedEx, our preferred courier partner and we offer Express International shipping for all orders. We only use premium couriers to ensure that your lenses are delivered in the safest and most efficient manner.

We aim to keep our shipping rates as low and competitive as possible and you can check the cost by going to our Shipping page and choosing your delivery country from the drop down list. Here you will see the delivery charge and also any taxes that are charged at the time of checkout. 

If you have any questions regarding this we are always available 24/7 through email, chat or by phone

Once you have placed your order, you will receive a Shipment Confirmation via email.

This will have a tracking number, with this you can access the delivery company’s website and insert the tracking number.

You will be able to access live feed of where your package is and when to expect it.

Please be aware that the tracking link will take up to 24 hours to activate from when your order is shipped.

Once your order has been dispatched it is not possible to re-route or update the delivery address for your order.

If you realize that you have made an error with the delivery address please do let us know as soon as possible and we will of course see how we can help, unfortunately we cannot guarantee that we can change it. 

You can reach us 24/7 by email, chat or phone 

A change of address may be possible if your order has not been processed. You can reach us 24/7 via Email, through Live Chat or by phone where we will try and amend this wherever possible.

Unfortunately, once your order has been processed and collected by the courier company, we are not able to change the delivery address. We can try and have the order returned but this service is not guaranteed.

An update of your address details within your user account has no consequence on orders placed before you updated the address.

Orders are normally shipped within 1 working day, subject to availability.

Once your order has been dispatched we will send you a Shipping Confirmation email that will contain the tracking information for your order.